Addressing MFIs' Key Challenges

Software Group supports digitalization in 7 out of the 10 biggest MFI networks around the globe.



High distribution costs - MFI

Long, manual, paper-based, error-prone processes lead to high distribution costs and slow loan turnaround times.



Dispersed customer base and low transaction values result in high costs per transaction and limit the ability to scale.



Lack of data to inform credit decisions result in higher loan delinquency and poor portfolio quality.



Inefficient back-and-forth visits and congested branches cause poor customer experience.



Aggressive competition from FinTechs and telcos threatens market share.



Limited digitalization leads to slow go-to-market and operational inefficiencies.


Helping MFIs Go through Digital Transformation

Accelerating Financial Inclusion

Digital Transformation

Increase Outreach through Digital Channels

Digitalize traditional distribution channels, such as branches, field services and agency banking. Expand into remote, underserved markets at a minimal cost.


Digitize Operations to Achieve Efficiency

Reduce paper-based processes. Improve data quality and speed through real-time integrations (credit bureaus, scoring, identity, etc.) and flexible end-to-end workflows between the front and back office.


Deliver Customer-Centric Products

Acquire customers anywhere with remote customer onboarding and loan origination for both individual and group lending products and processes. Personalize offerings based on data to improve portfolio quality.


Balance Technology and Human Touch

Leverage your biggest asset - customer relationships, and enhance it with digital efficiency. Find the right balance between tech and touch to acquire and retain customers who are not digitally-ready.



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Whitepaper: Field Staff Digitalization
in Microfinance

Digital transformation is high on Microfinance Institutions' agenda, but the path to its successful implementation may hold different strategic directions. Software Group's whitepaper lays out our business, technological and implementation lessons learned while helping MFIs digitalize their field operations.

Download Whitepaper

Digitalization Solutions for Microfinance

Leverage Software Group's platform and digital channel solutions for an end-to-end approach to financial service distribution

Digital Field Application - MFI

Digital Field Application

A leading solution for Remote Customer Onboarding, Account Opening, Loan Origination, Group Lending, Savings and More


Dramatically improves field officer productivity, portfolio quality & operational efficiency. Reduces paper and decreases field service costs.

Agency Banking Solution

Accelerate financial inclusion in remote, underserved markets through a cost-efficient network of 3rd-party agents, serving customers on your behalf.


Mobilize more deposits through agents, offer value-added services, such as prequalified nano loans. Leverage everything you need to grow and manage a successful agent network - advanced agent analytics, hierarchies, etc.

Mobile Wallet - Usage

Mobile Wallet Solution

Extend financial services to the bottom of the pyramid at a low cost (for both USSD and smart devices).


Software Group's Mobile Wallet Solution helps microfinance institutions utilize the opportunity of a digital self-service channel, retaining and growing their customer base. An extremely flexible platform which can serve various digital wallet business cases.

Financial Institutions Innovations

Enterprise Integration Platform

Build and orchestrate a connected digital business, ready to move fast.


EIP modernizes legacy infrastructure via APIs, advanced integration patterns and reusable microservices. Helps you easily connect to credit bureaus, 3rd parties, national registries, telcos, etc



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Why MFIs Partner with Software Group?

“We partnered with Software Group because of their good understanding of the microfinance sector globally. Their mobility solution has helped our financial inclusion agenda and helped us respond to customers’ needs more quickly and efficiently.”

Udaya Kumar, CEO, Grameen Koota


"Among the key decision factors for Bina Artha to choose Software Group were the company’s industry expertise, best practices sharing, and the functionalities of the proposed solution. The platform is very scalable and fits our business needs to a great extent."

Anand Raghavender, CEO, Bina Artha

Bina Artha

Ready to accelerate your digital transformation journey?